Please read these terms carefully before using our platform. These terms govern your use of TSmartForwarder services.
Last updated: March 15, 2024
Effective date: March 15, 2024
By accessing and using the TSmartForwarder platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
TSmartForwarder provides a digital logistics platform that connects shippers with freight forwarders and carriers. Our services include rate comparison, booking management, shipment tracking, document management, and related logistics tools.
To access certain features of our platform, you must register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to use our platform only for lawful purposes and in accordance with these Terms. You may not use our services to ship prohibited items, engage in fraudulent activities, or violate any applicable laws or regulations.
Payment terms vary based on your service plan and usage. All fees are non-refundable unless otherwise specified. We reserve the right to suspend or terminate services for non-payment.
TSmartForwarder's liability is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, special, or consequential damages arising from your use of our platform.
99.9% uptime guarantee with scheduled maintenance windows
24/7 support with response times based on issue severity
Daily backups with 30-day retention period
SOC 2 Type II compliance and ISO 27001 certification
The TSmartForwarder platform, including its software, design, content, and trademarks, is owned by TSmartForwarder Inc. and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
You retain ownership of any content you upload to our platform, but grant us a license to use, store, and process such content as necessary to provide our services.
Either party may terminate this agreement at any time with or without cause. Upon termination, your access to the platform will be suspended, and we may delete your account and associated data after a reasonable notice period.
We reserve the right to immediately suspend or terminate accounts that violate these terms or engage in prohibited activities.
These Terms of Service are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes arising from these terms will be resolved through binding arbitration in San Francisco, California.
For users in the European Union, additional rights may apply under local consumer protection laws.
We may update these Terms of Service from time to time. We will notify you of any material changes by posting the new terms on our platform and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new terms.
legal@tsmartforwarder.com
support@tsmartforwarder.com
TSmartForwarder Inc.
Legal Department
123 Logistics Avenue
San Francisco, CA 94105
United States
+1 (555) 123-4567
Monday - Friday, 9 AM - 6 PM PST