We are committed to protecting your privacy and being transparent about how we collect, use, and share your information.
Last updated: March 15, 2024
Effective date: March 15, 2024
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include your name, email address, phone number, company information, and payment details.
We automatically collect information about how you use our platform, including your IP address, browser type, device information, pages visited, and interaction patterns.
When you use our logistics services, we collect shipment details, tracking information, and related documentation necessary to provide our services.
We use your information to provide, maintain, and improve our logistics platform, process shipments, and deliver customer support.
We may use your contact information to send you service-related notifications, updates, and marketing communications (with your consent).
We analyze usage patterns to improve our platform, develop new features, and enhance user experience.
We share information with third-party service providers who help us operate our platform, including carriers, payment processors, and technology vendors.
We may disclose information when required by law, to protect our rights, or to comply with legal processes and government requests.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls.
We retain your information for as long as necessary to provide our services and comply with legal obligations.
In the event of a data breach, we will notify affected users and relevant authorities as required by applicable laws.
Request access to your personal information we hold
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal requirements)
Request a copy of your information in a portable format
Request restriction of processing in certain circumstances
Object to processing of your information for marketing purposes
As a global logistics platform, we may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions.
We primarily process data in the United States, European Union, and Singapore, with appropriate security measures and legal protections in place.
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and provide personalized content.
Required for basic platform functionality and security
Help us understand how users interact with our platform
Used to deliver relevant advertisements and measure campaign effectiveness
privacy@tsmartforwarder.com
support@tsmartforwarder.com
TSmartForwarder Inc.
123 Logistics Avenue
San Francisco, CA 94105
United States
TSmartForwarder Europe B.V.
456 Canal Street
1012 AB Amsterdam
Netherlands